30-Day Risk-Free Return
We stand by the quality of our dehumidifiers. You may request a return within 30 days from the delivery date. For a full refund (No restocking fee within 30 days), products must be in their original condition and packaging with all accessories included.
*Please report any transit damage or missing parts within 48 hours of delivery.
🚚 Return Shipping Responsibility
Who covers the return shipping cost? It depends on the reason:
- Quality Issues / Wrong Item Sent: Veagaso covers 100% of the return shipping fees.
- Non-Quality Reasons: (Change of mind, ordered by mistake) The customer is responsible for the return shipping costs.
How to Initiate Your Return
Email support@veagaso.com with your Order # and photos of the item and its packaging.
Once approved, we will provide the official US warehouse address. Please repack the unit as originally received.
Share your tracking ID. We will issue your refund within 3 business days of receiving the package.
Refund Processing Time
Once processed, funds will reflect in your account based on your provider's timeline:
| Payment Method | Estimated Arrival Time |
|---|---|
| PayPal | 1 - 2 Business Days |
| Credit / Debit Cards | 5 - 10 Business Days |
| Store Credit | Within 24 Hours |
Cancellations & Terms
Order Cancellation: Must be requested within 24 hours of purchase. If already shipped, a return request must be filed instead.
After 30 Days: For non-quality returns requested between 31-90 days, a 10% restocking fee applies.